Privacy and cookies policy

1. Incorporation of Privacy Policy

1.1 RJS Heating and its associated companies (‘RJS Heating’) are committed to ensuring that your privacy is protected and RJS Heating is compliant with the Data Protection Act 1998. This privacy policy (‘Privacy Policy’) explains how RJS Heating uses the information RJS Heating collects about you and the procedures that RJS Heating has in place to safeguard your privacy.

1.2 By using RJS Heating’s website (‘Website’), you consent to RJS Heating using the information RJS Heating collects about you. If you do not agree with the terms and conditions set out in this Privacy Policy, do not continue to use the Website.

1.3 For the purpose of the Data Protection Act 1998, the data controller is RJS Heating.

2. The information RJS Heating collects and how RJS Heating uses it

2.1 When you visit the Website, register with the Website for updates, request brochures offered on the Website, RJS Heating may collect information including your name, postal address, e-mail address, telephone number, brochures obtained and such other relevant information which RJS Heating deems necessary to provide you with the brochures and provide maintenance and support services. Where necessary, the information collected is transmitted in a secure manner to third parties to assist RJS Heating to provide you with the brochures requested by you and to maintain the support services of RJS Heating.

2.2 Subject to the terms and conditions of this Privacy Policy, RJS Heating protects all personal data from being disclosed to any third parties except when required by law. In addition, RJS Heating may use your information to assist in the prevention of unlawful activities e.g. intellectual property infringement or activities which threaten RJS Heating’s Website or is adverse to your or RJS Heating’s interest.

2.3 RJS Heating may also use aggregate information and statistics, (but, which will not contain your identifying information) for the purposes of monitoring your usage of the Website in order to help RJS Heating develop the Website and the services offered by RJS Heating. RJS Heating may provide such aggregate information to third parties.

2.4 RJS Heating may collect information which is based upon your behaviour and navigation on the Website. This information allows RJS Heating to carry out internal research on the users’ interest, demographics and behaviour so that RJS Heating can better understand, and in turn provide better information, products and services to you and other customers or members.

2.5 RJS Heating may also wish to provide you with information about special features featured on the Website or any other service or products RJS Heating thinks may be of interest to you.

2.6 If you do not wish RJS Heating to send you any information set out in Clauses 2.3 to 2.5 above, please send an e-mail to

2.7 Subject to the other provisions of this Privacy Policy and such other provisions specified on the Website, RJS Heating will not provide your information to other companies or organisations without your consent.

3. Use of cookies and other information gathering technologies

3.1 RJS Heating uses ‘cookies’ and other technologies to collect information on site to assist RJS Heating in monitoring RJS Heating’s web page flow, promotional effectiveness as well as to promote trust and safety.

3.2 Certain features on the Website are only available if you enable the cookie. RJS Heating also uses a cookie to assist it to provide information which is relevant to your interest.

3.3 You are free to decline RJS Heating’s cookies although that may impair certain features on the Website.

3.4 You can delete any cookies from your computer – refer to your internet browser’s help files.

3.5 RJS Heating may also track certain information through the use of JavaScript code and third party web site analytics providers.

3.6 More detailed information on why we use cookies, the cookies set by this website and third-party cookies is provided below:

Why we use cookies

Cookies are small text files stored on your computer while you are visiting a website. We use cookies to:

  • Make our websites work as you would expect
  • Offer you the best browsing experience
  • Provide us with anonymous aggregated information about how users interact with our website
  • Remember any preferences and settings you select when you visit our website again

In no other context do we use cookies to collect information that identifies you personally. Most of the cookies we set are automatically deleted from your computer when you leave our website, or shortly afterwards.

Complete information about the cookies we may set on your browser appears below.

Cookies set by this website

Cookie name Purpose Expiry
bri30389 This cookie maintains the session and is used internally by the website to display the correct pages. It does not log any personal information about you. When you close your browser.

Third-party cookies

We use a third-party service, Google Analytics, to add value and convenience to your experience of our website. Google Analytics sets several cookies on your browser. These cookies are used to collect information about how visitors use the website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the website from and the pages they visited.

Service Cookie name Expiry
Google Analtyics utma 2 years
Google Analtyics utmb After 30 minutes of inactivity
Google Analtyics utmc When you close your browser
Google Analtyics utmz 6 months

We do not control the use of these third-party cookies, and you should check Google’s privacy policy if you have concerns. Further information and how to opt-out can be found on Google's website.

4. Protecting your information

4.1 The internet is not a secure medium. However, RJS Heating has put in place various security procedures and strict policy rules to safeguard and protect your information from unauthorised and unlawful access and use. These security procedures and policies which are of the highest standards are continuously improved.

4.2 Notwithstanding the above, it should be appreciated that no system is entirely fool-proof and you should be careful when you reveal any confidential information to any third party.

5. Disclosure of your information

5.1 If RJS Heating and/or part of its business is sold or integrated with another business, your details may be disclosed to RJS Heating’s advisers and any prospective purchasers and their advisers and will be passed on to the new owners of RJS Heating.

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